The web console on a phone
The administration console is itself responsive. On a phone, lists become cards, filters and drawers fill the screen and controls grow to a size a finger can use.
Mobile apps
The work happens away from a desk. So does the software.
FM360AI ships four apps for iOS and Android, each built for one kind of user, so a technician sees jobs and a requester sees a report button, not a cut-down copy of the admin console.
The four apps
Choose a role to see its screens
Staff and occupants
Requester app
- Report with photo, video or voice note
- Follow status and comment
- Book rooms and request late access
Maintenance and service technicians
Technician app
- Today's jobs by priority
- Before and after photos, checklists
- Request parts and petty cash
Supervisors, FM managers, heads
Supervisor and manager app
- Assign, forward, escalate, close
- Approve purchases and requests
- Role dashboard and reports
Cleaning and security staff
Field staff app
- Quick report to a supervisor
- After-hours access duties
- QR scan to verify entry
Screens are from the iOS and Android apps. Logos, ticket prefixes and profile photos were replaced before publishing.
The problem
A system technicians cannot use on site is a system updated from memory
If the only way to record work is a desktop screen in the office, the record is written hours later by someone who was not there.
- Jobs are closed in bulk at the end of the shift.
- There is no photo of what the fault looked like before it was fixed.
- Approvals wait for a manager to get back to a laptop.
What FM360AI does
Mobile apps, in detail
Requester app
Staff describe a problem in their own words and add up to five photos, short videos or voice notes with a note of where it is. AI creates and classifies the ticket. They can follow status, see who is assigned, comment, book rooms and request after-hours access.
- Quick Report with photo, video and voice note
- My Tickets with status and discussion
- Room booking with a live clash check
Technician app
Technicians see today's tickets by priority and by date. A before photo is required to start work, required checklist steps and an after photo to complete it. They can request petty cash and stock from the ticket.
- Before and after photos enforced by the app
- Checklists with safety notes on each step
- Team tickets, where each member completes their own part
Supervisor and manager app
Supervisors, FM managers, FM heads and operations heads each get a dashboard for their role. They create and assign tickets, forward, escalate, review evidence and close, watch live SLA countdowns, and approve quotations, purchase orders, invoices, petty cash and stock requests.
- Assign to a person, several people or a team
- Approve procurement documents with the approval timeline shown
- Twelve analytics reports on the phone
Field staff app
Cleaning and security staff pick their supervisor and send a quick report with a photo, video or voice note. Security staff also complete after-hours access requests by scanning the requester's QR code.
Push notifications
Assignments, work started and completed, closures, comments and approval requests arrive as push notifications in every app. Sessions can be ended remotely, for example when a password is changed.
How it works
A job on the technician's phone
- Step 1
Notification
A push notification announces the assignment and opens the ticket.
- Step 2
Before photo
The technician photographs the fault. Start Work stays locked until they do.
- Step 3
Checklist
Each required step is completed with a written note of what was done.
- Step 4
Requests
If the job needs cash or parts, the request is raised from the ticket.
- Step 5
After photo
The finished work is photographed and marked complete for the supervisor to review.
Who uses it
- Technicians
- A short list of jobs, each with clear steps and a clear finish.
- Staff
- Report a problem in under a minute without choosing from menus.
- Managers
- Approve and follow up from wherever they are.
Good to know
The scope and limits of this part of the product, so there are no surprises later.
- The apps are English only. The Arabic interface is available in the web console.
- The apps need a connection; there is no offline mode.
- The apps do not use GPS, NFC or signature capture.
- Apps are published for each organisation under its own name and branding, so there is no single public store listing to try.
- All four apps offer light and dark themes.
Questions about mobile apps
Why four apps instead of one?
Each role needs a different thing from its phone. A requester needs a fast way to report. A technician needs today's jobs and what completes them. A manager needs approvals and numbers. Separate apps keep each one simple, and each has its own sign-in limited to that role.
Are the apps available for both iPhone and Android?
Yes. All four are built for iOS and Android.
What stops a technician closing a job without doing it?
The app will not start a job without a before photo, and will not complete it until every required checklist step is answered and an after photo is attached. The ticket then waits for a supervisor to review the evidence and close it.
Can managers approve purchases from the app?
Yes. The supervisor and manager app has an approvals queue for quotations, purchase orders, proforma invoices, invoices, payment requests and service contracts, each with its line items, totals and approval timeline.
Do the apps work without signal?
No. The apps need a data connection to load and submit work.
See FM360AI with your own buildings in mind
Tell us how requests reach your team today and what you maintain. We will walk you through the product on a call, using the workflows that matter to you.
- A walkthrough of the real product, not slides
- Time for your questions about fit and limits
- No obligation to continue