For in-house facilities teams
If your organisation maintains its own buildings, FM360AI gives the facilities team a single place where requests arrive, work is assigned and timed, planned maintenance is scheduled and the results are reported.
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The situation
Phone calls, messages, emails and conversations in the corridor, with no single list.
Preventive maintenance slips whenever the day gets busy, and nobody sees it slipping.
The team works hard but cannot evidence response times or workload.
What was done to a piece of equipment last year depends on who remembers.
How FM360AI helps
Messages, emails, app reports and tickets created by supervisors all land in the same list, each with its source, category, priority and SLA.
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Every ticket has an owner and a response and completion target. The dashboard opens on what is overdue or about to be.
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Recurring schedules raise tickets with checklists attached, and analytics show what is active, overdue and upcoming.
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The technician app requires a before photo to start and an after photo and completed checklist to finish, so the record is made on site.
In practice
An example of the system in use across a facilities team.
Two critical tickets are due soon. She opens the list behind the number and checks who has them.
Routine reports held since yesterday evening are processed at the start of working hours and appear classified in the queue.
A technician requests a replacement valve from stock in the app; the supervisor approves it against the stock level.
An electrical fault raised as general maintenance is forwarded to the electrical supervisor, who accepts it.
The supervisor compares before and after photos and checklist answers, then closes the morning's tickets.
SLA compliance and team workload reports are exported for the weekly meeting.
Where it suits well, and what it does not cover today.
Yes. Locations are a hierarchy of areas of any depth, so sites, buildings, floors and rooms can all be represented, and SLAs, tickets and assets are tied to them.
You create your own roles and choose, module by module and action by action, what each can see and do. Each mobile app is restricted to the roles it is meant for.
Not much. They can keep sending messages and emails; the difference is that those now go to a number and a mailbox connected to FM360AI, where they become tickets.
Yes. Tickets, maintenance, assets, inventory, procurement and finance are separate areas, and what each role sees is controlled by permissions and settings.
Tell us how requests reach your team today and what you maintain. We will walk you through the product on a call, using the workflows that matter to you.
